Patient Services Representative - Horizon Clinic

MaineGeneral Health • Augusta, ME

3h • Onsite

About The Position

The Horizon Program at MaineGeneral Medical Center provides confidential, comprehensive medical and supportive services to individuals living with HIV/AIDS. We also offer preventative care, including PrEP and PEP, STI screenings, and other vital health services for at-risk populations. As the Patient Services Representative (PSR), you’ll play a key role in supporting access to stigma-free healthcare. This is a meaningful opportunity for someone who values connection, service, and making a difference.

Requirements

• Experience in healthcare registration, medical office, or other customer-facing settings
• Sensitivity to the needs of individuals living with HIV/AIDS or accessing preventive care
• Strong communication skills and a team-oriented mindset
• Familiarity with EMR systems and insurance verification
• Ability to multitask in a fast-paced clinical environment

Responsibilities

• Greet and check in patients with professionalism and empathy
• Schedule appointments and manage daily front desk operations
• Use EMR systems to register patients and maintain accurate records
• Verify insurance coverage and obtain prior authorizations as needed
• Collect co-pays and assist patients with financial counseling referrals
• Answer phone calls and support patient inquiries with clarity and care
• Ensure patient confidentiality while creating a welcoming, inclusive space

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Wellness programs
• Paid time off
• Employee Assistance Program
• Tuition Reimbursement
• 403(b) company-matching contributions
• 401(a) retirement income plan
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Learning and development resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed