Patient Services Representative Breast Clinic

Corewell Health • Grand Rapids, MI

3d • Onsite

About The Position

The comprehensive breast office is a bustling and dedicated practice that includes a team of six skilled surgeons and seven advanced practice providers (APPs). Our team is committed to providing comprehensive care for patients diagnosed with breast conditions. Additionally, our team is committed to caring for transgender patients undergoing surgery for transition from female to male, providing specialized support and ensuring a compassionate and inclusive environment. We take immense pride in the strong relationships we build with our patients, their families, and our colleagues, fostering a supportive and compassionate environment. Each member of our team plays a crucial role in ensuring the smooth operation of our practice and the delivery of high-quality care. As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Requirements

• High School Diploma or equivalent
• 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields

Nice To Haves

• experience with referral management, scheduling, and authorizations

Responsibilities

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED