Patient Services Representative - CBCC

State of Washington•Clallam County - Clallam Bay, WA

12d•Onsite

About The Position

The Department of Corrections is seeking a highly motivated and qualified individual for a Patient Services Representative position at the Clallam Bay Corrections Center located in Clallam Bay, Washington. Under the supervision of the Health Services Secretary Supervisor, this incumbent supports the mission to provide quality on-site and off-site health care services to patients, consistent with the provisions of DOC’s Offender Health Plan. The Patient Services Representative will work collaboratively with the clinical providers and transport team utilizing the established CRC Process and Scheduling Process and guidelines. The incumbent will cross train to serve as a backup for other Patient Service Representative staff as needed. Will support adherence to DOC Policy. At the Department of Corrections, we value our employees and understand how important they are to our patients and their families. Additionally, we offer a great benefit package along with opportunity for professional and personal growth. The mission of the Department of Corrections is to 'improve public safety by positively changing lives'.

Requirements

High School Diploma or equivalent
Ability to manage problems and conflicts in a rational and professional manner.
Experience working in an office or customer service position in a healthcare/services environment; use and knowledge of medical terminology.
Ability to interpret policies and procedures, written and verbal communication.
Proficiency in computer applications including Outlook, Work, Excel, and Access; advanced typing and computer software application skills.
Requires bending, reaching, pulling health records from shelves at all levels, lifting crates of health records and pushing carts.
Requires working in an open cubicle environment.
Requires work in a correctional facility resulting in close proximity to incarcerated individuals.
Must be able to work in spaces, climb stairs, walk long distances, and frequently lift up to 30 pounds.
Under rare circumstances this position may be required to lift or carry up to 50 pounds and push up to 100 pounds.
Candidates who are offered a job with the Department of Corrections must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

Nice To Haves

Two years of general office experience or experience working in an office or customer service position in a healthcare/services environment; knowledge and understanding of and experience using medical terminology as part of employment or education OR equivalent education or experience.

Responsibilities

Processing authorized/denied CRC consults after HQ has updated.
Calling and scheduling incarcerated individual appointments with offsite providers.
Requesting an appropriately licensed staff (RN, LPN, or Provider) complete and/or sign appropriate paperwork requested by provider for offsite appointments.
Placing medical holds on incarcerated individuals when appropriate.
Checking patient’s separatees and STGs to ensure patients are scheduled accordingly.
Preparing offsite trip packets for offsite trips.
Requesting consultation paperwork from offsite providers when necessary.
Filling out the completion section of consultation, documenting receipt of offsite consultant, paperwork and or consult forms printed from OMNI-HS.
Closing consult.
Tracking all ER trip out orders.
Calling units and appropriate custody staff when appointments are cancelled due to a variety of reasons.
Reschedule cancelled appointments for the next available appointment.
Scheduling onsite medical, dental, nursing and Mental Health/Psychiatry appointments in OMNI-HS as the position requires.
Ensuring incarcerated individuals are scheduled for Mental Health appointments within 30 days of arrival.
Assuring the appointments entered into OMNI-HS corresponding with provider/practitioner staff schedules.
Cancelling and rescheduling appointments as needed utilizing the Cancellation List as provided by Headquarters.
Coordinating with other schedulers in order to submit a daily ‘confidential’ to generate a daily call out sheet and submit it on a daily basis by 0800 deadline.
Answering kites submitted by incarcerated individuals regarding scheduling appointments.
Answering phone calls and e-mails from staff concerning urgent issues.
Adhering to patient confidentiality throughout scheduling process.
Updating and Maintaining Scheduler Queue/Appointment data base, create CRC Reports, D3 lists.
Updating and maintaining D3 lists as needed when backing up the dental scheduler.
Creating CRC approval/denial notification and forwarding to incarcerated individuals.
Creating Consult Request Reports and CRC Reports.
Maintaining scheduler queue and appointment database.
Ensuring shell appointments are scheduled by appointment Target Date established in OMNI-HS.
Following up with providers on appointments that are not resolved on or by the actual appointment date.
Investigating medical appointments that are not resolved.
Deleting only those appointments that are created for movement purposes only i.e. diabetic line.
Coordinating for escorts and interpreters.
Adhering to custody and security operating procedures when scheduling around gate/movement times.
Coordinating and communicating with custody to ensure a safe and secure environment.
Researching co-payment refund request from incarcerated patients.
Updating the monthly calendar/schedule to reflect approved leave for providers; adjusting/rescheduling patients when necessary.
Responding to staff e-emails that requesting scheduling information or changes.
Attending staff meetings with the HS unit scheduling team and supervisor.
Participate in accountability drills, Place Safety Musters, tabletop emergency drills, training, etc.
Answering multi-line phones.
Responding to all messages in a timely fashion.
Maintaining current desk reference manual.