Patient Services Representative

Rice Community Health • Lyons, KS

11d • Onsite

About The Position

Schedules, greets, instructs and directs patients and visitors. Serves as liaison between patient and medical support staff. Collects information and documents from patients, ensuring they are accurate and complete. Receiving and transferring faxed and paper documents into electronic medical record quickly and accurately. Safeguarding patient records and ensuing compliance with HIPAA regulations.

Requirements

• High school diploma or equivalent necessary.
• Ability to perform multiple tasks and prioritize duties.
• Knowledge of computer and typing skills.
• Ability to perform effectively and respectfully during stressful situations.
• Must have ability to maintain patient confidentiality about condition, appointment and financial arrangements.

Nice To Haves

• Medical Records training and medical terminology is desirable.
• Previous medical office experience is beneficial.

Responsibilities

• Prepare office for daily activities, such as, preparing charts for patient visits.
• Greet patients and visitors in a prompt, courteous and helpful manner.
• Registers patients, verifies and updates necessary information for their record.
• Assists patients in completing paperwork, as needed.
• Schedules appointments following scheduling guidelines.
• Maintains schedules in computer.
• Answers telephone, screens calls, takes messages, and provides non-medical information.
• Receives payments and provides receipts.
• Asks for co-pay and payments on accounts as appropriate.
• Accurate preparation of daily bank deposit.
• Prepares and delivers necessary paperwork for patients to lab area.
• Maintains fax que by receiving and saving received documents in appropriate areas of patient charts.
• Responds to Release of Information requests from other facilities, sending files via mail or fax in a timely manner.
• Requests and receives records from other facilities and appropriately saves in patients EMR.
• Scans paper documents into EMR, accurately placing documents into the appropriate area of patient chart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED