Patient Services Representative
About The Position
Eastern Nephrology Associates is seeking a dedicated professional to join their team as a Patient Services Representative. This role is the first and last point of contact for patients at the clinic, responsible for ensuring a friendly and professional experience. The position requires accurate processing of patient demographic and insurance information during each visit. This is an on-site, patient-facing role where in-office presence is essential for real-time collaboration with providers, direct patient interaction, and secure handling of health data in compliance with HIPAA. The job involves supporting operations, collaborating with teams, and maintaining high standards of service and care.
Requirements
- Two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization and communications, or a completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience.
- High School Diploma or GED equivalent.
- Maintains confidentiality of patients and their medical information.
- Detail oriented and excellent records maintenance skills.
- Proactive individual with the ability to be a self-starter with strong independent decision-making skills and attention to detail.
- Ability to make evaluative judgments.
- Ability to function well while involved in multiple tasks.
- Ability to concentrate on details and deal with constant interruption.
- Skill in organizing resources and establishing priorities.
- Demonstrated human relations and effective communications skills are required.
- Understand the ethics of confidentiality and the ability to maintain confidentiality of sensitive information.
- Employees shall always exhibit tact & diplomacy.
- Demonstrated knowledge of Microsoft (MS) Word, Outlook, Teams, and EHR system.
- Ability to communicate well with physicians, staff, and the public.
- Maintain a positive and professional attitude in all aspects of work from patient care to interaction with co-workers and physicians.
- Valid driver’s license and reliable transportation to provide support to offsite locations as necessary.
- Ability to emulate ENA’s core values: Compassion, Excellence, Inclusion Collaboration, and Innovation.
Nice To Haves
- Knowledge of HIPAA and other compliance requirements
Responsibilities
- Assist referral coordinator
- Scheduling and re-scheduling appointments in EHR
- Responsible for checking in/outpatients for appointments, lab work, or studies
- Verify insurance and obtain pre-authorization numbers when required
- Updating outlying clinic schedules
- Point of contact for the medical records department
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
