Patient Services Representative, Primary Care

MIT • Cambridge, MA

3d • Onsite

About The Position

The Patient Services Representative (PSR) at MIT Health is responsible for managing patient flow and appointment scheduling. This role involves direct patient contact, both in person and via telephone, and front desk duties such as check-in, copay collection, and verifying insurance eligibility. Additionally, the PSR will handle administrative tasks including phone calls, data entry, insurance reviews, filing, and coordinating appointments and procedures across various providers and facilities. A key aspect of this role is interacting with internal and external stakeholders, including referral providers and practices, to effectively manage complex patient issues and provide positive customer service that supports departmental operations.

Requirements

• High school diploma or equivalent
• A minimum of two years of experience in a customer service or administrative role
• Ability to perform multiple tasks simultaneously
• Ability to communicate with patients, clinicians, and other professional staff in a pleasant, calming, and diplomatic manner

Nice To Haves

• Experience in a health care setting

Responsibilities

• Manage patient flow and appointment scheduling
• Handle patient contact, both in person and by telephone
• Perform front desk tasks, including check-in, collecting copays, and obtaining accurate insurance eligibility information
• Perform administrative tasks, including phone calls, data entry, insurance reviews, filing, and scheduling appointments and procedures
• Coordinate appointments and procedures within and across providers, service areas, and healthcare facilities
• Interact with internal and external stakeholders by effectively communicating with referral providers and practices to facilitate management of complex patient issues
• Provide positive and effective customer service that supports departmental operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED