Patient Services Representative II, Primary Care

Sutter Health•San Francisco, CA

1d•$32 - $45•Hybrid

About The Position

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Answer calls in the SF local Primary Care Call Center. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department. Onsite Position: This role requires full-time onsite presence during the initial training period (approximately 1-2 months). After 90-day probationary period, you'll work onsite Mon-Thurs and on Fridays work from home. (Please note, this is subject to change.) Schedule: Monday - Friday, with varied 8-hour shifts falling between 8 AM - 5 PM. As-needed weekend work may also be required. (Schedule is subject to change).

Requirements

HS Diploma or equivalent education/experience.
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
Ensure the privacy of each patient’s Protected Health Information (PHI).
Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Nice To Haves

1 year as typically acquired in a similar environment.

Responsibilities

Serves as the first point of contact for patients entering the medical facility.
Answer calls in the SF local Primary Care Call Center.
Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR).
Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services.
Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication.
Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.
May also be responsible for performing specific tasks and/or orient other staff to the department.