Patient Services Representative

First Fertility•Thousand Oaks, CA

9d•Onsite

About The Position

Fertility & Surgical Associates (FSAC) is a fast-paced, high-volume infertility and surgical medical office located in Thousand Oaks. They are seeking a friendly, organized, and detail-oriented Patient Services Representative to join their close-knit team of four members. This role is vital to the patient experience from the moment someone walks through the doors or picks up the phone. The ideal candidate is a fast learner who thrives in a high-demand, patient-facing environment, is comfortable rotating between front desk check-in and switchboard duties, and brings strong computer skills and attention to detail.

Requirements

High School Diploma or higher
Minimum 2 years of experience in a medical office setting preferred
Experience with medical records and surgery scheduling highly preferred
Proficient in medical office software and EHR systems
Strong computer skills with high attention to detail
Excellent verbal and written communication skills
Ability to problem-solve and use sound judgment in a fast-paced environment
A reliable team player who works well in a small, collaborative department

Responsibilities

Answer and direct high-volume phone calls with professionalism and warmth
Schedule patient appointments and coordinate surgery scheduling and authorizations
Take accurate messages and relay them promptly to the appropriate staff
Prepare charge slips and accurately document patient charge tickets
Pull, file, and manage patient charts
Handle general office tasks including filing, faxing, copying, and scanning
Assist medical and administrative staff with day-to-day operations
Maintain strict patient confidentiality and ensure HIPAA compliance at all times
Provide exceptional customer service to every patient and visitor
Rotate between front desk check-in and switchboard responsibilities as needed