Patient Services Representative

Regal Medical Group•Thousand Oaks, CA

2d•Onsite

About The Position

Responsible for greeting patients, collection of payments, insurance eligibility verification, delivering excellent customer service, answering phone calls, addressing patient questions and providing overall welcoming environment.

Requirements

High School diploma or equivalent.
Customer service experience.
Practice proper e-mail etiquette.
Good written and verbal communication skills.
Knowledge of Windows-based computer skills preferred.
Well organized.
Ability to work in a high volume fast pace environment.
Microsoft office programs.

Nice To Haves

2-5 years’ experience in a medical office setting, as evaluated by the Company (for Patient Services Representative II)
5+ years’ experience in a medical office setting, as evaluated by the Company (for Patient Services Representative III)

Responsibilities

Keep work area, lobby & conference rooms neat and organized.
Support and assist other Patient Services Representatives to grow and develop.
Answer all incoming calls in a pleasant and professional manner, route to the appropriate person and/or take message.
Greet all walk-in traffic in a pleasant and professional manner, determine whom they need to see and call that person to the front to meet their visitor.
Smile and make eye contact when greeting patients and other customers.
Demonstrate care, concern and courtesy when interacting with all internal or external customers.
Display warm and pleasant personality, emphasizing tact, empathy and patience.
Display professionalism, good judgment, maturity and fairness when interacting with others.
Ability to handle a multitude of assignments, meeting all given deadlines.
Responsible for incoming/outgoing schedule of personnel and visitors log.
Responsible for incoming/outgoing packages (UPS, FedEx) and package log.
Maintain conference room calendars/schedules.
Ability to stay busy during quiet times in front, e.g. sort paperwork, collate mail, encounter data.
Adhere to company policy regarding unauthorized use of Internet for personal business during work hours.
Any other projects as requested by administration.
Know location of Policy and Procedure and Communication books and be familiar with contents.
Assist Supervisor with special duties/projects.