Patient Services Representative - Shoreline

PACE Staffing Network • Shoreline, WA

58d • Onsite

About The Position

We’re partnering with a healthcare organization seeking a Patient Services Representative to support care coordination, scheduling, and patient communication within a Primary Care clinic. This role is ideal for someone who brings strong organizational skills, professionalism, and a patient-centered approach to care.

Requirements

• At least 1 year of experience in a medical or healthcare setting OR 2 years of customer service experience
• Strong customer service and communication skills in a fast-paced environment
• Experience handling confidential information with professionalism and discretion
• Strong organizational and multitasking abilities with attention to detail
• Proficiency with Microsoft Office, including Word, Excel, and Outlook

Nice To Haves

• Working knowledge of medical terminology, insurance authorization processes, CPT, and ICD-10 coding preferred

Responsibilities

• Serve as a primary point of contact for patients, providers, families, and outside agencies regarding clinic services and care coordination
• Coordinate appointments, referrals, procedures, and pre-visit planning to support efficient patient care
• Facilitate communication and documentation between patients, providers, ancillary departments, and payers
• Assist with insurance authorizations, scheduling procedures, and ensuring complete medical records prior to appointments or services
• Support referral management, reporting, and administrative workflows within the clinic
• Maintain professionalism, confidentiality, and strong customer service while supporting a fast-paced patient-facing environment

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed