Patient Services Representative - Newport Family Practice

Healthstar/CPS•Newport, TN

8d•Onsite

About The Position

This role involves greeting and registering patients, verifying demographic and insurance information, preparing patient medical records, updating patient profiles, and filing medical histories and correspondence. The position also requires managing appointment schedules, confirming appointments, and handling cancellations, reschedules, and no-shows. Additionally, the role is responsible for collecting co-pays and small balances, balancing the drawer daily, managing patient referrals, and answering and screening telephone calls. Proficiency in EMR (Athena) is necessary, along with assisting other staff as directed and attending required meetings.

Requirements

Must demonstrate current competencies applicable for the position such as typing or data entry.
Knowledge of clinic/medical practice procedures related to all medical operations.
Knowledge of phone system, copiers and fax machines.
Knowledge of customer services principles and techniques.
Must be capable of screening and directing calls in courteous and expeditious manner.
Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
Must be able to respond to stressful or emergency situations in a calm and effective manner.
Must have the ability to work cooperatively as a member of office staff and team.
Must be able to lift 30-50 pounds.
Must be knowledgeable of EMR (Athena).

Responsibilities

Greets and registers patients in a prompt, pleasant, and courteous manner.
Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
Responsible for preparation of patient medical records for daily appointments.
Updates profiles on the patients.
Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
Responsible for collecting all co-pays and small balances and balancing drawer daily.
Responsible for patient referrals.
Answers telephone, screens calls and provides information as directed.
Assisting other staff as directed.
Other job functions as directed.
Attends meetings as required.