Patient Services Representative

Waterfall Community Health Center•North Bend, OR

1d•Hybrid

About The Position

The Patient Services Representative works in a team-based, patient-centered primary care clinic serving insured and uninsured clients with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural, and social barriers.

Requirements

High School Diploma or GED.
Experience in health care, customer service, or public relations preferred.
Strong computer skills, including experience with Microsoft Office software.
Excellent verbal and written communication, problem-solving, and organizational skills.
Understanding of labor law and employment equity regulations.
Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date.
Current American Health Association (AHA) Basic Life Support Card (BLS) or within 6 months of hire.
TB (test upon hire).

Nice To Haves

Experience in health care, customer service, or public relations preferred.

Responsibilities

Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties.
Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
Ensure new and existing patients’ registration and scheduling needs are met.
Assist new and existing patients with completing the paperwork necessary to create and maintain active patient registration status.
Complete appropriate forms and enter patient information into the EPIC EHR system.
Collect patient fees.
Field phone calls regarding billing issues, appointment cancellations, and any other patient concerns.
Answer high-volume calls in a timely manner and direct calls to appropriate staff.
Copy and scan patient information.
Review and update FQHC (Federally Qualified Health Center) documents.
Provide excellent customer service.
Calling patients for reminder calls.
Scrubbing the charts for patients to be seen in the clinic before the visit.
Verifying insurance coverage and notifying the patient if the provider is not credentialed with their insurance.
Provide good-faith estimates to patients before appointment.
Offer prompt pay or sliding fee scale.
Scheduling or canceling patient appointments.
Other related duties may be assigned by the Supervisor.
Assist with credentialing as needed.