Patient Services Representative

Southwest Community Health Center Inc • Bridgeport, CT

9d • Onsite

About The Position

The Patient Services Representative works closely with patients and clinical professionals while utilizing excellent customer service skills; multi-tasking while professionally managing all front desk patient care/clerical related functions. The Patient Services Representative demonstrates proficient data entry skills, supports the billing and collection process by utilizing knowledge of insurance verification, self-pay collections, collecting co-pays, at point of service. Maintains confidentiality in a professional manner, exhibits efforts to maintain and improve job specific competencies, and perform other duties as assigned. Typical tasks may include but are not limited to:

EHR Task:
· Registering patient to meet regulatory and business requirements; enrolling patients with My Chart Portal; updating patient information; printing profiles, scheduling and managing recall lists and scanning documents into the patient’s Electronic Health Record (EHR)

Payment Management:
· Opening, balancing, and closing daily cash drawer and posting payments; processing payments with a credit card machine, including end of day reporting; collecting co-pays, deductibles and/or co-insurance at point of service; facilitating payment arrangements

Patient Schedule:
· Reviewing schedules daily to ensure accuracy and maximizing available appointment slots; obtaining medical releases as needed for patient requested forms; registering patients via phone or in person
· Ensuring all insurance, demographic, and eligibility information is obtained, entered, and maintained in the system in an accurate manner; performing the insurance verification process and the process for all third-party payers; discussing with patients' financial terms and payment/payment arrangement options; calculating and entering sliding fee eligibility based on a client income

Requirements

• Electronic appointment scheduling and strong customer service experience with a knowledge of referral or prior authorization procedures is also preferred.
• Excellent interpersonal skills and phone etiquette; strong critical thinking and problem-solving skills and the ability to work as a member of the team to serve patients is a must.
• High School diploma, or GED is required.
• Minimum of one year job related experience and experience with data entry is highly preferred.
• Must be able to operate computer and telephone continuously
• The manual dexterity sufficient to operate phones, computers, and other office equipment.
• The physical ability to kneel, bend and perform light lifting.
• Ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone.
• Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.

Nice To Haves

• Bi-lingual in English and Spanish or Haitian Creole highly preferred.

Responsibilities

• Registering patient to meet regulatory and business requirements; enrolling patients with My Chart Portal; updating patient information; printing profiles, scheduling and managing recall lists and scanning documents into the patient’s Electronic Health Record (EHR)
• Opening, balancing, and closing daily cash drawer and posting payments; processing payments with a credit card machine, including end of day reporting; collecting co-pays, deductibles and/or co-insurance at point of service; facilitating payment arrangements
• Reviewing schedules daily to ensure accuracy and maximizing available appointment slots; obtaining medical releases as needed for patient requested forms; registering patients via phone or in person
• Ensuring all insurance, demographic, and eligibility information is obtained, entered, and maintained in the system in an accurate manner; performing the insurance verification process and the process for all third-party payers; discussing with patients' financial terms and payment/payment arrangement options; calculating and entering sliding fee eligibility based on a client income

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED