Patient Services Representative

US Acute Care Solutions

2d•Remote

About The Position

Start your career in healthcare as a Patient Service Representative—no experience required! In this fully remote role, you’ll be on the front lines of patient support by answering calls and playing a key role in the final step of their care journey. You’ll develop valuable, real-world experience in healthcare while strengthening your critical thinking and customer service skills. You’ll also help with billing questions and guide patients through payment options. If you’re reliable, friendly, and ready to learn, this is a great first step into a meaningful, growing field. USACS is a physician-owned company where both clinical and non-clinical employees are dedicated to providing superior acute care, and they hold themselves accountable to this mission. Everyone at USACS is offered competitive compensation and benefits, world-class retirement and an uncommon camaraderie that stems from their culture of physician-ownership.

Requirements

Ability to provide the highest quality of Customer Service to patients, hospital staff, co-workers, etc.
Exceptional phone skills and active listening, with a great emphasis on being able to communicate with patients/customers, co-workers, and management.
Ability to adapt communication style to different types of callers, while maintaining professionalism, composure, and empathy.
Proficiency with Windows applications, including Excel, Word, and Outlook.
Basic math skills for handling calculations related to payments and balances.
Effective multitasking, prioritization, and time management abilities.
Self-motivated with the capacity to work independently and collaboratively.
Comfortable working in a fast-paced, dynamic environment and open to learning new processes.
Must be able to work in a fast paced, ever-changing environment.
Displays an eagerness and capacity to learn when faced with new situations and problems.
Willingness to request patient payments and assist in settling account balances.
Receptive to constructive feedback and continuous improvement.
High school diploma or equivalent.

Nice To Haves

Understanding medical insurance terminology; familiarity with ICD-10 and CPT coding is beneficial.
0-3 years experience, preferred.
Experience in call centers, customer service, medical insurance, or billing is helpful, but not required.

Responsibilities

Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies.
Accurately identify caller’s needs and resolve inquires in a timely and accurate manner.
Research and document billing issues by following documented standard work policies, procedures and department resources effectively.
Utilize escalation protocols when necessary to address complex accounts.
Communicate USACS billing policies clearly as they relate to patient accounts.
Identify in billing concerns and issues; and take proactive steps to minimize negative impacts to the patient, department, and/or company.
Maintain strict confidentiality and professionalism in compliance with HIPAA and USACS Code of Conduct, House Rules, Missions, and Values.
Performs various duties including but not limited to: research accounts, processing payments/adjustments, and processing incoming correspondence from patients, attorneys, insurance companies, etc.
Adhere to department schedule and department attendance policies to ensure adequate coverage of call center hours.

Benefits

Medical, dental, and vision insurance options
Health savings accounts (HSA) and flexible spending accounts (FSA)
401(k) employee and employer contributions
Paid time off, including vacation, sick leave, and company holidays
Paid parental leave & family support benefits
Short-term and long-term disability insurance
Life and accidental death & dismemberment (AD&D) insurance
Employee assistance programs & wellness resources
Additional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role.
Competitive compensation and benefits
World-class retirement
Uncommon camaraderie