Patient Services Representative

LCH HEALTH AND COMMUNITY SERVICES • West Grove, PA

2d • Onsite

About The Position

The PSR provides vital customer service via telephone and in person. This position is responsible for answering calls on LCH’s main line, routing calls to appropriate staff, making appointments for the health center and providing basic information. When functioning in the role of front office reception, the PSR directs patients to the proper service, performs patient intake and assessment, provides check-out services, collects and records fees, and provides patient services (appointments and inquiries).

Requirements

• Bilingual fluency in Spanish and English required
• Current Driver’s License (PA, DE, or MD)
• High school diploma or equivalent
• Computer software experience: Excel, Word, Access
• Good written and verbal communication skills

Responsibilities

• Answering calls on LCH’s main line
• Routing calls to appropriate staff
• Making appointments for the health center
• Providing basic information
• Directing patients to the proper service (when functioning in the role of front office reception)
• Performing patient intake and assessment (when functioning in the role of front office reception)
• Providing check-out services (when functioning in the role of front office reception)
• Collecting and recording fees (when functioning in the role of front office reception)
• Providing patient services (appointments and inquiries) (when functioning in the role of front office reception)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees