Patient Services Representative

Avera•Mitchell, SD

31d•Onsite

About The Position

Works in the various reception areas throughout the Clinic and is responsible for helping the patients to access the Clinic's system for care. The Patient Services Representative welcomes patients, checks them in, and completes registration, which includes verifying demographics, insurance, and collecting any service payments. They are responsible for insurance verifications, authorizations, and obtaining consent and waiver forms as appropriate. They also scan all pertinent information into the patient's record, answer and address calls, messages, and/or faxes, routing them to appropriate individuals/departments if needed. This role maintains computer appointment scheduling, follows office scheduling policies/parameters, and expedites the delivery of care by coordinating nurse, physician, and patient time. Additionally, they act as a public relations agent for the physicians by serving patients in a friendly, efficient manner and direct patients to ancillary services as needed.

Requirements

Must be able to work the hours specified.
Visual acuity adequate to perform position duties.
Ability to communicate effectively with others.
Ability to hear, understand and distinguish speech and other sounds.
High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.
Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
Promote Avera’s values of compassion, hospitality, and stewardship.
Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
Maintain confidentiality.
Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Responsibilities

Welcomes patients, checking them in and completing registration which includes verifying demographics, insurance and collection of any service payments.
Responsible for insurance verifications, authorizations and getting consent and waiver forms signed as appropriate.
Responsible for scanning all pertinent information into the patient’s record.
Answers and addresses calls, messages and/or faxes, routing them to appropriate individuals/departments if needed.
Maintains computer appointment scheduling and follows office scheduling policies/parameters.
Expedites delivery of care by coordinating nurse, physician, and patient time.
Acts as public relations agent for the physicians by serving the patients in a friendly, efficient manner.
Directs patients to ancillary services as needed.