Patient Services Representative (Patterson Urgent Care)

Available Staff Positions • Patterson, CA

7d • Onsite

About The Position

The Patient Services Representative (PSR) is primarily responsible for politely greeting patients, data entry into the practice management and other data systems; and monitoring various statistical and informational reports. The PSR duties are shared and involve tasks associated with efficient flow of patients, such as answering phones, making appointments, and registering patients. This position is at our Patterson Urgent Care Clinic.

Requirements

• Basic medical front office practices knowledge.
• Basic computer operations knowledge.
• Strong typing skills.
• Strong written and verbal communication skills.
• Ability to work well with people.
• Ability to communicate effectively and respectfully in English / Spanish.
• Ability to work with computers and other modern office equipment.
• Ability to work in a busy environment.
• Ability to multi-task.
• High school diploma or GED.
• Typing certificate preferred >35 wpm.

Nice To Haves

• Bilingual English/Spanish.
• Aptitude for detail and precision.
• 2-3 years experience in medical/data processing field.
• Certificated through medical front office training program.

Responsibilities

• Greeting patients politely.
• Performing data entry into practice management and other data systems.
• Monitoring various statistical and informational reports.
• Answering phones.
• Making appointments.
• Registering patients.
• Opening and closing the clinic, including arming and disarming alarms.
• Registering and orienting all patients to clinic policies.
• Entering, reviewing, and making necessary changes to patient registration information.
• Performing daily pre-flow procedures and working collaboratively with back office personnel.
• Collecting amounts due from patients.
• Researching and answering questions on a patient's account.
• Answering all incoming calls by the 3rd ring and distributing calls appropriately.
• Taking and distributing messages.
• Maintaining a neat and organized work area.
• Carrying out Health Information Representative functions as assigned.
• Participating in industry best practices and corporate quality improvement initiatives.
• Building positive relationships with other staff, providers, and supportive departments.
• Adhering to GVHC Mission, Vision, and Values, Standards of Conduct and HIPPA principles.
• Other duties as assigned.

Benefits

• Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages
• Dental
• Vision
• 403(b) with match
• FSA plans
• Gym discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED