Patient Services Representative - WCC

State of Washington•Mason County – Shelton, WA

9h•Onsite

About The Position

The Washington State Department of Corrections (DOC) is seeking a highly motivated and qualified individual for a non-permanent Patient Services Representative (PSR) to join the Health Services team located at the Washington Corrections Center in Shelton, WA. Under the supervision of the Patient Services Supervisor, this incumbent supports that mission to provide quality on-site and off-site health care services to patients, consistent with the provisions of DOC’s Offender Health Plan. The Patient Services Representative will work collaboratively with the clinical providers and transport team utilizing the established CRC Process and Scheduling Process and guidelines. The incumbent will cross train to serve as backup for other Patient Service Representative staff as needed. Will support adherence to DOC Policy. Washington Corrections Center is our transition center were all those that are being assigned to DOC come to for initial evaluation and are then sent to their designated facilities. This is a busy facility seeing patients for physicals and transfers. Washington Corrections Center has both inpatient and outpatient clinics that see numerous patients for different health needs and concerns.

Requirements

High School Diploma or equivalent
Ability to deal with problems and conflicts in a rational and professional manner.
Experience working in an office or customer service position in a healthcare/services environment; use and knowledge of medical terminology.
Ability to interpret policies and procedures, written and verbal communication.
Proficiency in computer applications including Outlook, Word, Excel, and Access; advanced typing and computer software application skills.
Requires bending, reaching, pulling health records from shelves at all levels, lifting crates of health records and pushing carts.
Requires working in an open cubicle environment.
Requires work in a correctional facility resulting in close proximity to incarcerated individuals.
Must be able to work in spaces, climb stairs, walk long distances, and frequently lift up to 30 pounds.
Under rare circumstances this position may be required to lift or carry up to 50 pounds and push up to 100 pounds.
Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application.
The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of the federal employment eligibility verification form I-9 on the first day of employment.
Must be able to work in spaces, climb stairs, walk long distances, and frequently lift up to 30 pounds.
Under rare circumstances this position may be required to lift or carry up to 50 pounds and push up to 100 pounds.

Nice To Haves

Two years of general office experience or experience working in an office or customer service position in a healthcare/services environment: knowledge and understanding of and experience using medical terminology as part of employment or education OR Equivalent education/experience

Responsibilities

Processing Authorized/denied CRC consults after Headquarters has updated.
Requesting an appropriately licensed staff (RN, LPN, or Provider) complete and/or sign appropriate paperwork requested by provider for offsite appointment.
Checking patient's separates and STGs to ensure patients are scheduled accordingly.
Preparing offsite trip packets for offsite trips.
Filling out the completion section of consult, documenting receipt of offsite consultant paperwork and or consult forms printed from OMNI-HS.
Closing consults.
Calling units and appropriate custody staff when appointments are cancelled due to a variety of reasons.
Reschedule cancelled appointments for the next available appointment.
Appointment Scheduling following the Scheduler Training Document process
When scheduling Mental Health appointments will insure offenders are scheduling appointments within 30 days of arrival.
Assuring the appointments entered in OMNI-HS correspond with provider/practitioner staff schedules.
Canceling and rescheduling appointments as needed utilizing the Cancellation List provided by Headquarters.
Coordinating with other schedulers to submit a daily 'confidential' call out sheet and submit it daily by 0800 deadline.
Meeting and adhering to all scheduling deadlines.
Answering phone calls and e-mails from staff concerning urgent issues.
Adhering to patient confidentiality throughout scheduling process.
Update and Maintain Scheduler Queue/Appointment data base, create CRC Reports, D3 lists:
When backing up the dental scheduler will update and maintain D3 lists as needed.
Maintaining scheduler queue and appointment database.
Insuring shell appointments are scheduled by appointment Target Date established in OMNI-HS. This should be done daily.
Following-up with providers on appointments that are not resolved on or by the actual appointment date. This should be done daily.
Investigating medical appointments that are not resolved.
Deleting only those appointments that are created for movement purposes only, i.e., diabetic line.
Updating the monthly calendar/schedule to reflect approved leave for providers, adjusting/rescheduling patients when necessary.
Responding to staff e-mails that request scheduling information or changes.
Attending staff meetings with the Health Services unit scheduling team and supervisor.
Participating in accountability drills, Place Safety Musters, tabletop emergency drills, training, etc.