Patient Services Representative
About The Position
In this role, you’ll be the friendly and professional first point of contact for our patients, helping create a positive and welcoming experience from the moment they connect with us. You’ll play a key role in keeping the front desk running smoothly by scheduling appointments, managing multi-line phones and emails, and directing patient inquiries with care and accuracy. As a Patient Services Representative, you’ll collaborate closely with the front desk team and partner with colleagues across departments to ensure exceptional service and seamless communication throughout the office.
Requirements
- High School Diploma or equivalent required
- At least one year of administrative medical office experience strongly preferred
- Experience with Electronic Medical Record (EMR) system strongly preferred
Nice To Haves
- Bachelor's degree preferred
Responsibilities
- Answering phone and directing calls or assisting patients as is appropriate
- Handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
- Schedule and confirm patient appointments, check-ups and physician referrals
- Answer telephones and direct calls to appropriate staff
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Compile and record medical charts, reports, and correspondence
- Interview patients to complete insurance and privacy forms
- Performs other duties/special projects and tasks as assigned
Benefits
- Medical, dental, and vision plans
- Complimentary basic life insurance
- Employee Assistance Program
- Long-term disability insurance
- FREE employee only healthcare coverage option
- Comprehensive fertility benefits
- Adoption assistance
- Surrogacy support
- Generous maternity, paternity, and partner leave
- 18 days of PTO annually
- 11 paid holidays
- One floating holiday
- 401(k) plan with competitive company match
- Full vesting after 2 years
- Lifestyle Spending Account
- Health Savings Account (HSA) with employer contributions
- Employee Referral Program
- Continuing education reimbursement
- Dedicated time off for professional development
- Premium Calm Health app subscription
- Access to emotional well-being and work-life resources through Employee Assistance Program (EAP) with SupportLinc
- Accident, Critical Illness, Hospital Indemnity, and Pet Insurance coverage options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
