Patient Services Representative - I/II

Interior Community Health Center•Fairbanks, AK

2d•Onsite

About The Position

This position performs registration duties to include, but not limited to, patient check-in and check-out, payment posting and collection, etc. The role has two tiers, PSR I and PSR II. New hires begin at Patient Registration I, and upon successful completion of core competencies, employees will be promoted to Patient Registration II.

Requirements

High School Diploma or Equivalent
One-year recent experience in office setting and one-year recent customer service experience or two years recent customer service experience.
Technically proficient computer skills with Microsoft Office Suite (Word, Excel).
Thorough knowledge of common office equipment (copier, fax, printer, etc.).
Excellent oral and written communication skills.
Ability to organize and prioritize tasks.
Ability to work under pressure.
Strong attention to detail and problem-solving skills.
Ability to work independently and as a team member.
Ability to make change and reconcile a cash drawer.
Ability to work all shifts with one-week notice unless there is an emergency is required.

Nice To Haves

A recent certificate from a healthcare office program may substitute for experience.
Prior experience in a medical, behavioral health or dental office preferred.

Responsibilities

Performs registration duties to include, but not limited to, patient check-in and check-out, payment posting and collection.
Serves as ambassador to ICHC with patients, vendors and visitors.
Performs greeting activities in the waiting room, to include but not limited to, welcomes and assists patients, monitors length of time in waiting room and keeps in contact with patients, organizes and surface cleans reception and other public areas and provides miscellaneous forms and requested items to patients.
General housekeeping including inspecting facility entrances and exits (and if necessary, throwing down ice melt), waiting room, office areas and restrooms throughout the day during Center’s hours of operations.
Routes patients coming into center appropriately.
Registers new patients and updates registration for established patients utilizing an automated practice management system (PMS).
Receives and inputs insurance documentation for patients.
Introduces and assess eligibility for sliding fee scale (SFS), qualifies for SFS and documents verification in the PMS.
Completes training requirements to become a Certified Application Counselor.
Identifies uninsured patients and assists with Medicaid and Alaska Marketplace enrollment.
Scan, name and insert patient data into electronic health record.
Collects money and posts patient payments in PMS.
Checks out patients.
Generates two-day patient reminder calls.
Generates no-show letters.
Scans updated patient information into Docutrack.
Answers multiple telephone lines and routes calls.
Schedules Appointments utilizing templates in PMS.
Complies with center’s policies and procedures.
Operates specialized office equipment.
Participates in continuous quality improvement activities.
Other duties as assigned.