Flex Full-Time Patient Services Representative - Magee Women's Hospital

UPMC•Pittsburgh, PA

7d•Hybrid

About The Position

UPMC is hiring a Flex Full-Time Patient Services Representative to help support their Center for Fertility and Reproductive Endocrinology office at Magee Women's Hospital! This position will assist with front desk operations including patient check-in/check-out, scheduling, insurance verification support, pre-collection workflows, consultation review calls, management of EPIC waitlists/Fast Pass workflows, and coordination with clinical, billing, and laboratory teams. The role also supports maintaining provider schedules, managing high patient volumes, and ensuring a positive patient experience throughout the visit process. The UPMC Center for Fertility & Reproductive Endocrinology provides compassionate, patient-centered fertility care across multiple locations. Our team supports patients throughout all stages of their fertility journey while working collaboratively in a fast-paced, multidisciplinary environment. We are committed to excellent patient experience, teamwork, and operational efficiency.

Requirements

Completion of high school graduate or equivalent is required.
Act 34

Nice To Haves

Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.

Responsibilities

Provide a warm greeting for all patients
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
Collect copayments and any other applicable patient payments at the point of service
Confirm and/or update patient registration information at checkout
Schedule follow-up appointments within the practice at checkout
Schedule or connect patient to resources to schedule for ancillary services at checkout
Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Register patients in Biometrics (fingerprint recognition) program and explain benefits
Promote MyUPMC patient portal and assist patients in registration when applicable
Assist patients in education of financial responsibility and connect them to advocacy resources as needed
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Appropriately distribute / triage phone calls to other areas and / or clinical providers
Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
Performs in accordance with system-wide competencies/behaviors.
Performs other duties as assigned.
Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. Provide a warm greeting for all patients.