Patient Services Representative

Riggs Community Health•Lebanon, IN

10d•$17 - $18•Onsite

About The Position

Riggs Community Health Center is seeking a Patient Services Representative to join their team. This role is crucial in providing affordable medical, dental, and behavioral health care to the community. Riggs CHC is a Federally Qualified Health Center (FQHC) and Patient-Centered Medical Home (PCMH) Certified non-profit organization dedicated to helping underserved community members access top-quality affordable healthcare. Team members work in an award-winning, professional, and team-oriented environment with competitive pay and benefits. The mission is to improve health and improve lives.

Requirements

Customer service skills
Ability to make patient appointments following provider scheduling guidelines
Ability to register new patients
Ability to verify and update registration and payer information
Ability to perform financial intakes and calculate eligibility for sliding scale fee
Ability to verify insurance, Medicaid and Medicare eligibility
Ability to accept payments, issue receipts and reconcile cash drawers
Ability to apply eligible patients for presumptive eligibility insurance
Ability to meet continuity of care call list goals
Willingness to cross-train on all front desk positions

Nice To Haves

Experience in a healthcare setting
Experience with FQHC or PCMH environments
Experience with Medicaid Web Interchange

Responsibilities

Receives, screens and routes calls to appropriate destination.
Greets public, staff, and others in a professional and courteous manner.
Acts as a customer service champion.
Makes patient appointments following provider scheduling guidelines.
Registers new patients in accordance with policies and procedures.
Verifies and updates registration and payer information at every patient visit.
Performs financial intakes on all patients and calculates percent of poverty/eligibility for sliding scale fee.
Verifies insurance, Medicaid and Medicare eligibility.
Accepts payments, issues receipts and reconciles cash drawers daily.
Applies eligible patients for presumptive eligibility insurance through the Medicaid Web Interchange and schedules appointments with insurance navigators to complete application.
Consistently meets a continuity of care call list goal each month.
Cross trains on all front desk positions including lobby, pediatrics, adult, prenatal women’s health, behavioral health, and dental.