Patient Services Representative Urgent Care - Gilbertsville
About The Position
The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner. The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.
Requirements
- Computer Skills to include use and navigation
- Customer Service Skills
- Detail Oriented
- Excellent Communication Skills
- Excellent Interpersonal Skills
- General Clerical Skills
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Multi Line Telephone Operational Skills
- Organizational Skills
Nice To Haves
- High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
Responsibilities
- Patient registration
- Scheduling
- Customer service
- Clerical support
- Accepting, recording and verifying insurance information
- Processing preauthorization requests
- Collecting copays and account balance payments
- Scanning documents into EMR
- Other administrative tasks related to the efficient operations of the department
- Ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner
- Complete other responsibilities in an accurate and timely manner as needed or assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
