Patient Representative Supervisor - Rock Hill and Fort Mill

Lumexa Imaging•Rock Hill, SC

6d•Hybrid

About The Position

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first - solidified through collaborate teamwork and quality-driven, customer focused services. Charlotte Radiology values each individuals’ unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.

Requirements

Associate’s degree
2+ years’ medical office experience required
Familiarity with outpatient clinical setting and patient registration workflows
Familiarity with medical terminology
Excellent customer service, both internal and external
Excellent communication skills
Ability to work independently and as part of a team
Excellent time management and organizational skills
Ability to thrive in a fast-paced environment
Attention to detail
Computer literate
Travel to other locations required depending on business need, up to 50%

Responsibilities

Greets patients, families, and visitors in a courteous and helpful manner
Ensures accuracy of patient data entered in the RIS
Schedules screening schedule ahead mammograms and diagnostic exams
Confirms all tests have required orders
Communicates to patient or patient representative any financial responsibility
Calmly handles patient experience and customer service issues, and effectively resolves escalating situations
Acts as primary point of escalation for all front-end challenges and escalates particularly complex issues to Center Manager
Provides input and support for new initiatives and process implementation
Acts as on-site leadership in absence of center manager, helping to manage center activities
Manages the training and onboarding of new team members
Leads regular staff meetings and associate one-on-ones
Monitors and approves timecards
Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/or terminations when necessary
Performs audits on cash payments and prepares bank deposit slips and deposit bags
Delegates and ensures side duties are completed in a timely and efficient manner, i.e., worklists, schedule prep, etc.