Patient Services Representative - Mobile Dental Services

Neighborhood Healthcare•Riverside, CA

5d•Hybrid

About The Position

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you. Schedule: Monday-Friday from 8:00 am - 5:00 pm. ROLE OVERVIEW and PURPOSE The Patient Services Representative for the Mobile Dental Services Program (PSR-MDS) works to support the mission and vision of Neighborhood Healthcare by providing patient service and administrative support for the Mobile Dental Services (MDS) Program. The MDS PSR’s primary responsibilities include managing incoming communications, scheduling and rescheduling patient appointments, and supporting coordination of services across clinics in both mobile and community-based settings.

Requirements

High school diploma/GED required
Valid CA Driver’s License required and maintained as a condition of employment
Proof of valid auto insurance is required
One year of customer service experience required
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Knowledgeable about and experience with customer service etiquette and protocols
Ability to interact effectively with clinic personnel, patients, and diverse populations
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to use computer programs, such as spreadsheets and databases
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to adapt to both clinic and mobile work environments
Ability to lift/carry 20 lbs/weight
Ability to stand for long periods of time
Serve as a backup driver for the mobile dental unit, as needed
Demonstrates willingness to learn to safely operate a 33-foot mobile dental unit
Assists with mobile unit setup, breakdown, and operational readiness
Willingness to travel locally to support mobile operations and school sites
Demonstrates schedule flexibility, including availability for early mornings, extended days, and outreach events

Nice To Haves

in a healthcare setting preferred
Experience working with electronic medical records and multi-phone lines preferred
Bilingual (English/Spanish) highly preferred

Responsibilities

Assesses incoming phone calls to determine the correct course of action based on caller’s information and needs
Corresponds with patients and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail
Conducts appointment reminder calls to all patients; including noted documents required for their visit
Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
Assists in coordinating scheduling and logistics with schools, community partners, and internal teams for mobile dental visits
Acts as a liaison between dental team and schools and partner staff to support smooth service delivery
Supports mobile dental team operations in both office and mobile settings
Generates daily lists of scheduled appointments for the mobile program
Communicates schedule updates, arrival, and changes with mobile team and partner sites as needed
Shares accountability for overall patient health outcomes by working in coordination with care teams
Schedules appointments and enters all required data into electronic scheduler
Tracks and records filled and cancelled appointments
Prepare patient charts prior to their appointments
Conducts reminder calls
Receives and records patient payments in computers and ledger for services received
Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed
Completes ongoing/annual training for position compliance
Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
Maintain current knowledge of policies and procedures as they relate to safe work practices
Follow all safety procedures and report unsafe conditions
Use appropriate body mechanics to ensure an injury free environment
Be familiar with location of nearest fire extinguisher and emergency exits
Follow all infection control procedures including blood-borne pathogen protocols
Maintain privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
Comply with all regulations regarding corporate integrity and corporate integrity and security obligations
Report all behavior and/or activity that are unethical, fraudulent, or unlawful