Patient Services Representative / Mammography Secretary

Healthstar/CPS•Morristown, TN

5d•Onsite

About The Position

This role involves greeting and registering patients, verifying demographic and insurance information, and preparing patient medical records. The position is responsible for updating patient profiles, filing medical histories and other documents, and managing appointment schedules, including confirmations and tracking cancellations, reschedules, and no-shows. The role also includes collecting co-pays and balances, managing patient referrals, and ensuring accurate scheduling in both Avreo and Athena systems. A key responsibility is checking for prior screenings and ensuring all necessary diagnostic orders and reports are correct before submission. The position requires assisting other staff, attending meetings, and maintaining regular and punctual attendance. Releasing medical records according to practice policy is also part of the duties.

Requirements

Must demonstrate current competencies applicable for the position such as typing or data entry.
Knowledge of clinic/medical practice procedures related to all medical operations.
Knowledge of phone system, copiers and fax machines.
Knowledge of customer services principles and techniques.
Must be capable of screening and directing calls in courteous and expeditious manner.
Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
Must be able to respond to stressful or emergency situations in a calm and effective manner.
Must have the ability to work cooperatively as a member of office staff and team.
Must be able to lift 30-50 pounds.
Must be knowledgeable of EMR (Athena)

Responsibilities

Greets and registers patients in prompt, pleasant, and courteous manner.
Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
Responsible for preparation of patient medical records for daily appointments.
Updates profiles on the patients.
Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
Responsible for collecting all co-pays and small balances and balancing drawer daily.
Responsible for patient referrals.
Answers telephone, screens calls and provides information as directed.
Ensure patient appointments are scheduled in both Avreo and Athena and in correct time slots 2-3 days in advance prior to the appointment date.
Check records for prior screenings and flag so the Mammographer know there is prior screenings on file.
Ensure all diagnostic orders, prior images and reports are correct before they are turned into the Mammo Office.
Assisting other staff as directed.
Other job functions as directed.
Attend meetings as required.
In person regular and punctal attendance.
Release medical records via paper or disk per practice policy.