Patient Services Representative Lead

OU Health•Oklahoma City, OK

3d•Onsite

About The Position

Under general supervision, interviews patients admitted to the hospital and obtains sufficient financial information to assure maximum payment for services rendered at OU Health. Assists patients or responsible parties with their financial liability on all past and present accounts and makes appropriate arrangements for payment. Analyzes patient financial status and related information to determine if financial assistance may be available through other third party organizations. Assures all updates to financial and demographic data are completed. Interviews patients and responsible parties to obtain personal, demographic, and financial information required for the registration of patients. Serves as hospital systems intake to determine a method of payment according to established procedures. Make pre-registration/pre-admission contacts with the patient or responsible party as appropriate. Maintains statistical reports as required. Obtains pre-certification and verification from any third party payors or employer. Determines deposits and collects payments. Serves as lead employee or assistant supervisor. Performs other duties as assigned.

Requirements

High School Diploma or GED.
At least 5 years of hospital or medical experience in admitting, financial counseling, patient registration/appointments or related area required.
Knowledge of hospital policies and procedures; of third party contractual agreements and requirements; of federal and state laws and regulations relating to payment and billing of hospital charges.
Skill in establishing and maintaining effective working relationships with others; in following verbal and written instructions; in interviewing patients; and in typing accurately.
Excellent communication skills, both orally and in writing and good computer skills.
Typing/keyboarding skills sufficient to meet the requirements of the position.

Responsibilities

Assists patients or responsible parties with their financial liability on all past and present accounts and makes appropriate arrangements for payment.
Analyzes patient financial status and related information to determine if financial assistance may be available through other third party organizations.
Assures all updates to financial and demographic data are completed.
Interviews patients and responsible parties to obtain personal, demographic, and financial information required for the registration of patients.
Serves as hospital systems intake to determine a method of payment according to established procedures.
Make pre-registration/pre-admission contacts with the patient or responsible party as appropriate.
Maintains statistical reports as required.
Obtains pre-certification and verification from any third party payors or employer.
Determines deposits and collects payments.
Serves as lead employee or assistant supervisor.
Performs other duties as assigned.