Lead Patient Services Representative
About The Position
Fertility & Surgical Associates (FSAC) is a fast-paced, high-volume infertility and surgical medical office with four physicians located in Thousand Oaks. We are seeking a friendly, organized, and detail-oriented Lead Patient Services Representative to join our team. In this elevated role, you’ll carry expanded responsibilities within the PSR team, serving as a reliable resource for your colleagues, helping maintain consistency and quality across the department, and contributing your experience to help the team operate at its best. The ideal candidate is a fast learner who thrives in a high-demand, patient-facing environment. You must be comfortable rotating between front desk check-in and switchboard responsibilities, and bring the kind of steady, positive energy that keeps a busy office running smoothly.
Requirements
- High School Diploma or higher
- Minimum 2 years of experience in a medical office setting preferred
- Experience with medical records and surgery scheduling highly preferred
- Proficient in medical office software and EHR systems
- Excellent verbal and written communication skills
- Strong problem-solving skills and sound judgment under pressure
- A collaborative team player who is comfortable being a dependable resource for colleagues and open to both giving and receiving constructive feedback
- Ability to rotate fluidly between front desk check-in and switchboard duties
Responsibilities
- Answer and direct high-volume phone calls with professionalism and warmth
- Schedule patient appointments and coordinate surgery scheduling and authorizations
- Take accurate messages and relay them promptly to the appropriate staff
- Prepare charge slips and accurately document patient charge tickets
- Pull, file, and manage patient charts with precision
- Handle general office tasks including filing, faxing, copying, and scanning
- Assist medical and administrative staff with day-to-day operations
- Maintain strict patient confidentiality and ensure HIPAA compliance at all times
- Provide exceptional customer service to every patient and visitor
- Act as a go-to resource for the PSR team, supporting colleagues, sharing knowledge, and helping uphold the consistent, high-quality experience FSAC patients expect
Benefits
- Medical & Dental Insurance
- 15 Vacation/PTO days
- 7 Paid Holidays per year
- 401(k) Profit Sharing Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
