Patient Services Representative II - Ob/Gyn of Lancaster

UPMC•Lititz, PA

3d•Hybrid

About The Position

UPMC is hiring a full-time Patient Service Representative II to support the Ob/Gyn team in Lancaster and Lititz. This role will be responsible for covering both offices, with days varying between Lancaster and Lititz. The position offers excellent benefits, a pleasant work environment, and a friendly team.

Requirements

High School graduate or equivalent.
Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years experience in an ambulatory care office or outpatient care facility.
Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required.
Accuracy and attention to detail are extremely important.
Must possess strong organizational and communication skills and be able to work independently in a fast paced environment.
Act 34

Nice To Haves

Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems.
Knowledge of Medicaid, Medicare and private insurances plans.
Knowledge of insurance verification systems.
Previous team leader or supervisory experience

Responsibilities

Provide a warm greeting for all patients.
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
Collect copayments and any other applicable patient payments at the point of service.
Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Promote MyUPMC patient portal and assist patients in registration when applicable.
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
Performs in accordance with system-wide competencies/behaviors.
Performs other duties as assigned.