Patient Services Representative II, Home Health Infusion

Sutter Health•Alameda, CA

7d•$31 - $43•Onsite

About The Position

This role is responsible for maintaining appropriate levels of patient and nursing supplies, monitoring usage, scheduling and setting up deliveries, obtaining information, and communicating with the patient care team to meet patient needs and resolve incidents. The position involves performing prescription and supply order entry, documenting pertinent information, and relaying client information such as weight and medication changes to the pharmacist. The representative will identify client issues requiring pharmacist or nurse consultation, participate in product and supply selection, and assist with inventory control. Additionally, the role helps resolve billing issues, works with the intake team for new patient referrals, develops supply templates, streamlines courier and delivery processes, assembles patient charts and start of care packets, checks ancillary supplies, performs IV admixture, and picks and packs supplies and deliveries.

Requirements

HS Diploma or General Education Diploma (GED)
1 year of recent relevant experience.
Responsible for using pharmacy systems to obtain patient and drug information in order to ensure accurate planning of needed supplies, equipment, and prescription drug therapies.
Knowledge of medical terminology; pharmaceutical generic and trade names; pharmaceutical calculations; and laws and regulations relating to the practice of pharmacy.
Serve as a liaison between pharmacy, patient, and other health clinicians by providing effective communication (both verbal and written).
Schedule routine home infusion therapy deliveries.
Display strong customer-service skills including excellent communication skills.
Proficient computer and keyboarding skills including MS Office applications.
Ability to read and interpret physician orders.
Ability to plan, prioritize, and organize workflow in a dynamic and sometimes chaotic environment.
Maintain a positive and professional image and demonstrate self-directed learning to meet professional development and/or license requirements.
Ability to be aware of surroundings and respond to emergency and/or urgent events.
Ability to think critically and to manage multiple assignments effectively.
Detail-oriented.
Ability to communicate with possibly disoriented, combative patients.
Work as a team player to achieve SCAH and department goals.
Ability to work calmly and respond courteously in a mentally and physically demanding environment.

Nice To Haves

Pharmacy Tech Certification.

Responsibilities

Maintains appropriate levels of patient and nursing supplies and monitors usage.
Schedules and sets up deliveries.
Obtains information and communicates with patient care team to meet patient needs and resolve incidents.
Performs prescription and supply order entry and documents pertinent information.
Obtains information such as weight, changes in medication profile and other information and relays it to the pharmacist.
Identifies client issues that require consultation with a pharmacist or nurse.
Participates in product and supply selection and decisions and inventory control.
Helps resolve billing issues and facilitates working with the billing office.
Works with the intake team to facilitate new patient referrals.
Develops supply templates, streamlining courier service processes and delivery processes.
Assembles patient charts and start of care packets.
Checks ancillary supplies.
Performs IV admixture, and/or picking and packing supplies and deliveries.