Patient Services Representative I

Regal Medical Group•Los Angeles, CA

9h•Onsite

About The Position

Responsible for greeting patients, collection of payments, insurance eligibility verification, delivering excellent customer service, answering phone calls, addressing patient questions and providing overall welcoming environment.

Requirements

High School diploma or equivalent.
Customer service experience.
Practice proper e-mail etiquette.
Good written and verbal communication skills.
Knowledge of Windows-based computer skills preferred.
Well organized.
Ability to work in a high volume fast pace environment.
Proficiency in Microsoft office programs.

Nice To Haves

2-5 years’ experience in a medical office setting, as evaluated by the Company (for Patient Services Representative II)
5+ years’ experience in a medical office setting, as evaluated by the Company (for Patient Services Representative III)

Responsibilities

Supporting and assisting other Patient Services Representatives to grow and develop.
Answering all incoming calls in a pleasant and professional manner, routing to the appropriate person and/or taking a message.
Greeting all walk-in traffic in a pleasant and professional manner, determining who they need to see and calling that person to the front to meet their visitor.
Smiling and making eye contact when greeting patients and other customers.
Demonstrating care, concern and courtesy when interacting with all internal or external customers.
Displaying a warm and pleasant personality, emphasizing tact, empathy and patience.
Displaying professionalism, good judgment, maturity and fairness when interacting with others.
Handling a multitude of assignments, meeting all given deadlines.
Responsible for incoming/outgoing schedule of personnel and visitors log.
Responsible for incoming/outgoing packages (UPS, FedEx) and package log.
Maintaining conference room calendars/schedules.
Staying busy during quiet times in front, e.g. sorting paperwork, collating mail, encountering data.
Adhering to company policy regarding unauthorized use of Internet for personal business during work hours.
Performing all other duties as directed by management.