Patient Services Representative I

Midwest Vision Partners • Kent, OH

4d • Onsite

About The Position

The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed. Schedule (full-time): Monday, Wednesday, Thursday, Friday: 7:15 AM – 5:00 PM Tuesday: 7:15 AM – 8:00 PM (Rotating across staff) Must be able to commute to our Kent (primary office), Stow and Fairlawn offices

Requirements

• High school diploma or GED
• Strong verbal and written communication skills
• Desire Telephone operator or high call volume experience

Nice To Haves

• Prior relevant experience is a plus!

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
• Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy.
• Obtains and documents missing information required for registration.
• Prepares paperwork for patient visits.
• Verifies patient benefits and eligibility, when needed.
• Collects all necessary co-pays, deductibles, and co-insurance, as needed.
• Responds to questions regarding accounts status, payment arrangements, and concerns.
• Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Reconciles cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
• Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties as assigned

Benefits

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED