Patient Services Representative - Front Desk

Northeast Orthopaedic Alliance PLLC•Waltham, MA

87d•$18 - $23•Hybrid

About The Position

The Patient Services Representative - Front Desk greets patients, manages paperwork, verifies demographic and insurance information, collects payments, and handles administrative tasks. This role involves direct patient interaction, managing patient accounts, and ensuring smooth front-office operations. The position requires excellent communication and organizational skills to support clinical staff and provide a positive patient experience.

Requirements

Associate's Degree (or other 2-year degree) and 1 year of relevant work experience.
Active Learning
Active Listening
Critical Thinking
Learning Strategies
Mathematics
Monitoring
Multitasking
Reading Comprehension
Science
Speaking
Writing
Social Perceptiveness
Service Orientation
Coordination

Responsibilities

Greets patients as they arrive for scheduled appointments.
Provides new patients appropriate paperwork for required signatures.
Verifies demographic and insurance information for new and established patients.
Collects patients’ co-payment and any previous balances that are due.
Manages Self-pay client accounts.
Checks for insurance referral and has patient sign waiver if referral has not been obtained.
Explains financial and collection policies to new patients.
Ensures all patient paperwork is complete before patient is seen.
Informs patients in the reception area when the physicians are running behind and offers to reschedule them.
Operates telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Receives payment and records receipts for services.
Performs administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers.
Greets persons entering establishment, determines nature and purpose of visit, and directs or escorts them to specific destinations.
Resolves complaints from customers or the public.
Files and maintains records.
Transmits information or documents to customers, using email, mail, or fax.
Schedules appointments and maintains and updates appointment calendars.
Analyzes data to answer questions from customers or members of the public.
Provides information about the establishment, such as location of departments or offices, employees within the organization, or services provided.
Collects, sorts, distributes, or prepares mail, messages, or courier deliveries.
Prints, cleans, answers phones, monitors voicemails, collects and relays information to appropriate areas in the practice.