Patient Services Representative Float (East Region)

San Ysidro Health•Campo, CA

1d•Hybrid

About The Position

This position is responsible for answering telephones, greeting, assisting, and directing visitors, patients, and clinic office callers. The role involves guiding, screening, and registering new patients, assisting them in obtaining services, and providing information on funding eligibility and patient access processes. The Patient Services Representative Float also performs clerical duties to support daily business activities and resolves customer issues.

Requirements

One year of customer service experience or successful completion of internship at San Ysidro Health.
Bilingual (Spanish-English) required.
Must have good handwriting and verbal communication skills.
Must have verbal ability for accurate and tactful explanation.
General office equipment including multi-extension phones; CRT/PC, and other office machines.

Nice To Haves

One year experience in a medical setting, preferably front desk or reception.
CA Drivers License and vehicle insurance.
Medical Assistant Certification.

Responsibilities

Assembles all data and documents required for complete patient registration, including insurance verifications and authorizations.
Enters current patient demographic information into the Epic system.
Provides excellent customer service and communicates effectively with internal and external personnel.
Assesses patient financial responsibility and collects co-pays and deductibles at the time of check-in.
Obtains and documents funding information from patients and provides information on available funding resources.
Uses payer resources (RTE) and websites to explore and access eligibility; initiates referrals for various insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc.
Administers and determines patient eligibility for the Sliding Fee Discounts Program.
Works in collaboration with all areas of patient inquiry to identify and resolve issues and/or barriers.
Enters a variety of fiscally related information into databases and maintains fiscal records and files.
Responds to requests for information and inquiries related to patient representative processes, policies, and/or other related information; researches and resolves customer problems.
Recognizes the need for immediate and urgent services.
Provides assistance, guidance, and direction to visitors and patients.
Assists in the care and maintenance of department equipment and supplies.
Maintains established departmental policies and procedures, objectives, quality assurance, safety, environmental, and infection control standards.
Adapts to organizational changes and functions.
Participates in educational programs and in-service meetings.
Attends meetings as required.
Performs other related duties as assigned or requested by the Patient Services Supervisor.