Patient Services Representative – East Region (Arabic Speaking)

San Ysidro Health•El Cajon, CA

2d•Onsite

About The Position

Answer telephones, greets, assists, and directs visitors, patients and other clinic office callers. Guides, screens, and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location. Assembles all data and documents required for complete patient registration, including insurance verifications and authorizations. Enter current patient demographic information into Epic system. Provide excellent customer service and be able to communicate effectively with internal and external personnel. Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in. Obtains and documents funding information from patients and provides information on available funding resources. Uses payer resources (RTS) and websites to explore and access eligibility; initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program. Works in collaboration with all areas of patient inquiries to identify and resolve issues and/or barriers. Enters a variety of fiscally related information into databases; maintains fiscal records and files. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Recognizes need for immediate and urgent services. Provides assistance, guidance and direction to visitors and patients. Assists in care and maintenance of department equipment and supplies. Maintains established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards. Able to adapt to organizational changes and functions. Participates in educational programs and in-service meetings. Attends meetings as required. Performs other related duties as assigned or requested by the Patient Services Supervisor.

Requirements

One year of customer service experience or successful completion of internship at San Ysidro Health.
Bilingual (English-Arabic) required.
Good handwriting and verbal communication skills.
Verbal ability for accurate and tactful explanation.

Nice To Haves

One year of experience in a medical setting, preferably front desk, or reception.

Responsibilities

Answer telephones, greet, assist, and direct visitors, patients and other clinic office callers.
Guide, screen, and register new patients.
Assist patients in obtaining services and provide information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information.
Research and resolve customer problems.
Perform clerical duties to support the daily business activities of the location.
Assemble all data and documents required for complete patient registration, including insurance verifications and authorizations.
Enter current patient demographic information into Epic system.
Provide excellent customer service and communicate effectively with internal and external personnel.
Assess patient financial responsibility and collect co-pays and deductibles at time of check-in.
Obtain and document funding information from patients and provide information on available funding resources.
Use payer resources (RTS) and websites to explore and access eligibility; initiate referrals for various insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc.
Administer and determine patient eligibility for Sliding Fee Discounts Program.
Collaborate with all areas of patient inquiries to identify and resolve issues and/or barriers.
Enter a variety of fiscally related information into databases; maintain fiscal records and files.
Respond to requests for information and inquiries related to patient access processes, policies, and/or other related information.
Recognize the need for immediate and urgent services.
Provide assistance, guidance and direction to visitors and patients.
Assist in care and maintenance of department equipment and supplies.
Maintain established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards.
Adapt to organizational changes and functions.
Participate in educational programs and in-service meetings.
Attend meetings as required.
Perform other related duties as assigned or requested by the Patient Services Supervisor.