Patient Services Representative Float (East Region)

San Ysidro Health•San Diego, CA

7d•Hybrid

About The Position

The Patient Services Representative Float for the East Region will cover multiple locations including Campo, Alpine, Julian, Escondido, Santee, and El Cajon. This role involves answering telephones, greeting and directing visitors, patients, and callers. The representative will guide, screen, and register new patients, assist them in obtaining services, and provide information on funding eligibility and patient access processes. They will also perform clerical duties to support daily business activities.

Requirements

One year of customer service experience or successful completion of internship at San Ysidro Health.
One year experience in a medical setting, preferably front desk or reception.
High School Diploma or GED Equivalent
Bilingual (Spanish-English or Arabic-Chaldean-English or Pashto-Farsi-English) required.
Good handwriting and verbal communication skills.
Verbal ability for accurate and tactful explanation.
General office equipment including multi-extension phones; CRT/PC, and other office machines.
Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs.
Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Nice To Haves

CA Drivers License and vehicle insurance
Medical Assistant Certification

Responsibilities

Assemble all data and documents required for complete patient registration, including insurance verifications and authorizations.
Enter current patient demographic information into the Epic system.
Provide excellent customer service and communicate effectively with internal and external personnel.
Assess patient financial responsibility and collect co-pays and deductibles at the time of check-in.
Obtain and document funding information from patients and provide information on available funding resources.
Use payer resources (RTE) and websites to explore and access eligibility; initiate referrals for various insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc.
Administer and determine patient eligibility for the Sliding Fee Discounts Program.
Collaborate with all areas of patient inquiry to identify and resolve issues and/or barriers.
Enter a variety of fiscally related information into databases and maintain fiscal records and files.
Respond to requests for information and inquiries related to patient representative processes, policies, and/or other related information; research and resolve customer problems.
Recognize the need for immediate and urgent services.
Provide assistance, guidance, and direction to visitors and patients.
Assist in the care and maintenance of department equipment and supplies.
Maintain established departmental policies and procedures, objectives, quality assurance, safety, environmental, and infection control standards.
Adapt to organizational changes and functions.
Participate in educational programs and in-service meetings.
Attend meetings as required.
Perform other related duties as assigned or requested by the Patient Services Supervisor.