Patient Services Representative-Eye

Carle Health•Champaign, IL

11h•$18 - $29•Onsite

About The Position

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. This role is part of a team of 13 highly motivated and supportive PSRs who support 7 Ophthalmologists and 5 Optometrists, working closely with a diverse mix of skillsets throughout the Eye department. The team emphasizes learning, growth, and a welcoming environment.

Requirements

Associate's Degree: Related Field; Experience In Lieu of Education
Basic computer skills

Nice To Haves

Embraces diversity and encourages collaboration to deliver exceptional patient care
Customer/patient focus
Effective communication
Professionalism
Self-development
Teamwork

Responsibilities

Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
Competent in telephone system, takes and delivers messages to physicians, nurses and others.
Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
Distributes all messages according to practice communication standards.
Serves as a role model by conducting self in a responsible, professional manner.
Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
Successful completion of mandatory insurance training and ongoing competency refreshers.
Competent to initiate and secure prior authorizations as needed.