Patient Services Representative - Call Center - Lawrence, MA

Northeast Dermatology Associates • Lawrence, MA

8h • $20 - $20

About The Position

We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.

Requirements

• High school diploma or equivalent.
• A minimum of 0-1 year in customer service, preferably in a healthcare environment
• Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.
• This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment.
• The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Nice To Haves

• Medical Customer Service experience highly preferred.

Responsibilities

• Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries.
• Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity.
• Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
• Collaborate with team members and leadership to identify and implement process enhancements.
• Actively contribute to new practice rollouts, training, and documentation efforts.
• Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets.
• Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.
• Perform other responsibilities as assigned, contributing to the success and efficiency of the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees