Patient Services Representative/ ASC Coordinator - 4 10s

Proliance Surgeons•Burien, WA

18d

About The Position

The Patient Services Representative (PSR) represents the face of Proliance Surgeons and is the first impression for patients and their loved ones. The PSR serves as a liaison for patient appointments, accommodations, and access to physicians. The role includes booking appointments and follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing information, and coordinating with physicians and medical assistants on acute scheduling problems. The schedule is Tuesday through Friday, approximately 6:00/6:15 a.m. to 4:30/4:45 p.m., with a three-day weekend. The position is open to a 36-hour or 40-hour workweek, depending on the applicant's preference.

Requirements

High school diploma or equivalent.
One to two years of experience in a medical clinic or surgical office.
Experience with a busy front desk and strong multitasking and organizational skills.
Superior customer service and strong interpersonal skills, including patience, composure, and cooperation when working with patients, physicians, and staff.
Adhere to safety, risk-management, and precautionary procedures, including OSHA/WISHA requirements and HIPAA confidentiality.
Use time efficiently with attention to quality, detail, accuracy, and completion.
Be flexible with varied hours and dependable in attendance.
Remain objective and adapt to change, delays, or unexpected events while maintaining a positive mindset.
Clear oral and written communication skills.
Ability to provide feedback to improve performance.
Self-motivated and able to work independently, meet standards of excellence, and overcome challenges with little supervision.
Ability to prepare records according to detailed instructions.
Ability to type with speed and accuracy.

Nice To Haves

Experience with paper charts.

Responsibilities

Provide exemplary customer service in person and by phone.
Greet and direct patients, vendors, and visitors.
Schedule appointments according to established protocols and office policies, including follow-up appointments.
Check in established and new patients, verify information, confirm insurance and referrals, and ensure consent forms and patient information are current in practice management and electronic medical record systems.
Answer and screen calls on a multiline phone system; take messages and direct calls or messages to appropriate staff or physicians.
Identify payor sources and verify insurance eligibility and financial status.
Enter personal health and financial information accurately into the practice management system while complying with patient privacy laws.
Assist patients with check-in and paperwork or forms as needed.
Proactively communicate appointment status, wait times, and cancelled or rescheduled appointments.
Review records for completeness, print necessary updates, and organize records.
Review physician clinic schedules for accuracy.
Collect and post copayments, coinsurance, prepayments, and account balances.
Coordinate with medical assistants and the clinical team to facilitate patient flow.
Schedule appointments, conferences, and meetings in person as requested.
Arrange interpreters for patient appointments as needed.
Complete other duties and assist others as directed.
Follow policies presented during onboarding, updated in real time, and outlined in the Associate Handbook.