Patient Services Representative 1 - TGH Imaging Sunlake

Tampa General Hospital • Tampa, FL

20h • Onsite

About The Position

This position is to greet, check-in and register patients who have arrived at our imaging facility to have their radiologic procedure or test.

Requirements

• Minimum of one-year work experience, preferably in a medical office setting.
• Must have computer and phone experience.
• Proficient in computer software and excellent typing skills.
• Excellent oral and written communication skills.
• Previous working experience in customer service, preferably in a medical setting.
• Knowledge of customer service concepts and company policies including safety, privacy and HIPAA.
• Problem solving techniques and skills.
• Able to communicate clearly to establish cooperative relationships with patients, families, physicians and team members, and create a pleasant waiting room atmosphere.

Nice To Haves

• Knowledge of medical terminology desirable.
• High school graduate or GED preferred.
• Previous office or call center experience, preferred.
• Knowledge of some medical terminology and radiology procedures, preferred.

Responsibilities

• In a polite, prompt and helpful manner, greet, check-in and register patients who arrive to our facility for their scheduled appointment or those who are walk-in patients.
• Verify that the patient has brought all of the required information for their exam: prescription for the procedure(s), authorization or referral if the procedure requires it, outside images that will be used for comparison, insurance card & driver’s license for ID.
• Ask and verify that the patient did do the prep for their exam if required.
• Contact referring physician’s office if patient arrives without prescription or referral.
• Scan the required documents into the system on their account for retrieval.
• If the patient is returning and has been a previous patient, update all of their information that is already on their account.
• Provide any necessary forms that need to be completed and obtain signatures as necessary.
• Collects time of service money (co-pays, deductibles and private pay), prepares receipt, records in system under visit tab.
• Function in a team environment and assist other team members when needed.
• Answering the phone, escorting patient to exam room, and scheduling or rescheduling of patient’s exams.
• All other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED