Patient Services Rep

Hillcrest Healthcare System•Tulsa, OK

2d•Onsite

About The Position

The Patient Services Rep is a multifaceted role involving customer service, insurance verification, registration, payment collection, data entry, and referrals. The position helps ensure patient flow and the availability and completeness of medical records, and schedules physician/provider appointments while maintaining appointment schedules. The representative welcomes and assists patients and visitors, answers telephone calls, gathers and verifies patient information, enters registration data, collects payments, and completes charge slips for data entry. The role also requires teamwork in support of quality patient care and adherence to Hillcrest Healthcare System policies and procedures.

Requirements

High school diploma or GED.

Nice To Haves

Previous customer service experience preferred.
Previous medical office experience is a plus.

Responsibilities

Ensure patient flow and medical record availability and completeness.
Schedule physician/provider appointments and maintain physician appointment schedules.
Receive and greet patients and visitors, determine their needs, and assist them in a timely and courteous manner.
Answer telephone calls promptly and in a customer-friendly manner.
Collect and verify accurate patient information and enter it into the registration system.
Receive payment for services and correctly complete charge slips for data entry.
Perform duties as required or assigned as a team player to provide quality patient care.
Uphold Hillcrest Healthcare System policies and procedures.
Perform customer service, insurance verification, registration, payment collection, data entry, and referral duties.