Patient Services Rep
Tanner Memorial Clinic•Roy, UT
•Onsite
About The Position
The Patient Services Representative is responsible for greeting patients, gathering necessary information, processing payments, and managing administrative tasks to ensure a smooth patient experience. This role requires excellent interpersonal skills, efficiency in handling patient data, and the ability to work effectively in a healthcare setting.
Requirements
- High school diploma or equivalent preferred
- Exceptional interpersonal skills with the ability to establish immediate rapport with patients
- One year of experience in customer service or reception in a health care environment preferred
- Previous healthcare experience and/or familiarity with medical terminology helpful
- Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred
- Knowledge of basic computer skills
- Knowledge of basic mathematics skills
- Knowledge of individual responsibilities to accurately direct callers
- Knowledge of medical terminology and organization services
- Skill in using multi-line phone system, including transferring calls
- Skill is providing excellent customer service
- Ability to get appropriate information to route calls to the appropriate person
- Ability to calm, or defuse irate callers and patients by working with them to identify concerns and properly directs calls
- Adequate hearing to answer phone and speak with patients
- Ability to speak clearly and loudly enough to be heard by callers and patients
Responsibilities
- Greet patients in a warm, friendly, and prompt manner
- Gather patient and insurance information efficiently and accurately
- Collect and process co-pays from the patient at the time of service
- Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
- Answer telephones, screen calls, take messages, and provide information to the appropriate source
- Enter patient data into the EHR system
- Direct and escort patients to physician offices
- Provide information to patients about how to make an appointment
- Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
- Monitor the work area to ensure that it remains safe, secure, and well-maintained
- Work urgent care hours if required
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
