Patient Services Rep

Cooper University Hospital • Pennsville, NJ

9d • Onsite

About The Position

This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.

Requirements

• Strong customer service skills
• Ability to be organized
• Ability to take independent action
• Ability to project Cooper’s values

Responsibilities

• Ensure quality patient scheduling
• Maintain positive telephone etiquette
• Achieve customer satisfaction
• Serve as the front line contact person for all incoming patients
• Greet patients
• Register patients
• Schedule appointments
• Collect point of service copays
• Provide general information to patients and their families using AIDET
• Serve as patient’s non-clinical navigator during discharge coordination

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED