Patient Services Rep - ENT Dept

Tower Health • Philadelphia, PA

5d • Onsite

About The Position

The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

Requirements

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
• Relevant experience

Responsibilities

• Patient registration
• Scheduling
• Customer service
• Clerical support
• Accepting, recording and verifying insurance information
• Processing preauthorization requests
• Collecting copays and account balance payments
• Scanning documents into EMR
• Other administrative tasks related to the efficient operations of the department
• Ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

Benefits

• Generous time off
• Tuition assistance
• Comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program
• Retirement Savings Program
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED