Patient Services Rep/Phlebotomist (MAKO)

The Health Alliance•Conway, SC

4d•Onsite

About The Position

This role involves collecting specimens, researching test information, managing data entry, processing payments, and ensuring accurate specimen handling. The position requires adherence to company policies and procedures, excellent customer service, and the ability to work independently in a fast-paced environment. The role also includes administrative tasks, maintaining logs, and participating in special projects.

Requirements

Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric.
Flexible and available based on staffing needs, including weekends, holidays, on-call, and overtime.
Committed to all MAKO policies and procedures.
Must have reliable transportation, valid driver license, and clean driving record, if applicable.
Must demonstrate superior customer focus.
Ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to accelerate and embrace change.
Knowledge of our business.
Lift light to moderately heavy objects (1-40 pounds).
Able to sit or stand for long periods of time.
Requires long hours of eye and hand coordination.
Able to perform repetitive tasks with dominant hand frequently to constantly.
Position requires travel.
Extensive use of phone and PC.
Fine dexterity with hands/steadiness.
Bending/kneeling.
Pushing/pulling.
Reaching/twisting.
High school diploma or equivalent.
One year phlebotomy experience preferred.
Customer service in a retail or service environment preferred.
Keyboard/data entry experience.

Nice To Haves

Medical assistant or paramedic training preferred.
Phlebotomy certification preferred (Required in California, Nevada, and Washington).

Responsibilities

Collect specimens including drug screens, blood samples, pathology, and cytology samples.
Research test/client information and verify all written and electronic orders.
Complete data entry requirements accurately, including patient registration and test order entry.
Enter billing information and collect payments, safeguarding assets and credit card information.
Process specimens: labeling, centrifuging, splitting, and freezing as required.
Work iLabs for assigned accounts daily to ensure accurate billing data.
Provide CIR and PPE Resolution reporting to the Director.
Perform departmental-related clerical duties such as data entry, inventory, stocking supplies, and answering phones.
Read, understand, and comply with departmental policies, protocols, and procedures.
Perform verification of patient demographic information and patient signature post-venipuncture.
Assist with compilation and submission of monthly statistics and data.
Maintain all appropriate phlebotomy logs in a timely manner.
Complete training courses and stay up-to-date with the latest phlebotomy techniques.
Travel to Territory Manager meetings if held off-site or off normal shift.
Participate in special projects and teams.
Stay up-to-date on company communications.