Patient Services Rep II

Nemours Children's Health • Seaford, DE

3d • Onsite

About The Position

Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely fashion. Also, ensure that all demographic and financial information is accurately verified in advance of the patient visit, and monitor the waiting room and work environment to ensure patient safety and high service levels. Participate in Nemours programs for continuous quality, performance, and service improvement and work with department management to improve the services provided, through a team-based approach.

Requirements

• Service excellence
• Efficient completion of business processes
• Accurate verification of demographic and financial information
• Monitoring of waiting room and work environment
• Participation in quality improvement programs
• Team-based approach to service improvement

Responsibilities

• Perform and complete designated business processes associated with an outpatient visit.
• Ensure patients and families are prepared for their outpatient appointments in a timely fashion.
• Accurately verify all demographic and financial information in advance of the patient visit.
• Monitor the waiting room and work environment to ensure patient safety and high service levels.
• Participate in Nemours programs for continuous quality, performance, and service improvement.
• Work with department management to improve services provided through a team-based approach.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed