Patient Services Rep II (Dental)

INDIAN HEALTH COUNCIL INC•Valley Center, CA

4d•$26 - $27•Onsite

About The Position

Since 1970, Indian Health Council, Inc. (IHC) has provided high-quality, compassionate healthcare and support services to the nine Federally recognized American Indian tribes in north San Diego County. With more than 200 employees serving 2 clinic sites, IHC is proud of the diversity of its staff as a reflection of the community it serves. The reward of working at IHC is more than a paycheck and excellent benefits; it is the impact and contribution to the Tribal community that employees value most. If you are passionate about improving the overall health and wellness of our tribal community, IHC is looking for people like you. About Us • Patient-Centered Care: Medical, Dental, Behavioral Health, Pharmacy, Social Services • Research focused: Community Based Participatory grant-funded research programs; we are a Native American Research Center of Health (NARCH). • Accredited as an ambulatory health care center by AAAHC Our Philosophy At IHC, we believe in empowering our patients with knowledge to achieve their healthcare goals. We strive to treat the whole person using a multifaceted approach to include physical, mental, emotional, and spiritual aspects of health and wellbeing.

Requirements

High School Diploma (or GED) required.
Minimum of 3 years’ dental PSR experience or minimum of 2 years’ RDA experience.
Knowledge of dental front office procedures and protocols.
Knowledge of dental insurance plans and eligibility guidelines.
Knowledge of dental procedures to explain or answer questions for patients.
Skill set to read and understand dental tooth chart and provider notes.
Self-motivated with the ability to exceed patient expectations.
Excellent organizational skills to effectively handle multiple tasks.
Ability to support change, with varying schedules as necessary.
Possess excellent interpersonal communication skills.
The ability to adapt to a changing environment and handle multiple priorities with a calm and professional demeanor.
Productivity Software: Microsoft Office 365; Word, Excel, PowerPoint, Email & Calendar Management (outlook), Teams (video conferencing and meetings), and Share Point.
Electronic practice management and dental records software (Epic preferred).
Utilization of Paycom and PolicyTech systems.
Current AED CPR certification or attainment within 6 months of hire.
Applicants must successfully pass a pre-employment physical exam, tuberculin skin test or x-ray and urine drug screen test to include marijuana.
Health must be adequate to perform all duties of the position.
Must pass criminal background check.

Nice To Haves

Epic preferred for electronic practice management and dental records software.

Responsibilities

Greet patients and visitors in a prompt, courteous and helpful manner with emphasis on customer service.
Answer telephone calls and assess urgency of call. Provide assistance or direct caller to appropriate person. Take messages for Dental provider staff and back-office staff as needed.
Schedule patient dental appointments and resolve scheduling conflicts. Notify patients of changes/ cancellations and prioritize urgency of appointments for rescheduling.
Update required patient information fields in the Practice Management System (Demographics, Insurance, Client Defined, Privacy) and Patient Financial Chart to ensure the Patient Record is complete and current.
Verifies 3rd party coverage and insurance and enters information into the Practice Management System.
Verify and update patient address and phone number.
Distribute patient registration packets to patients and collect and review intake forms for completeness and accuracy (i.e., consent form, patient registration, screening forms, etc.). Assist patients with completion of forms.
Check patients in for their appointments.
Serve as a liaison to department personnel involving patient registration procedures.
Accept and process insurance copayments.
Identify problems and relevant issues in straight forward situations, assess each using standard procedures and make working decisions related to scheduling and check-in.
Serve as back-up to more than one business operations desk and keep current on dental codes and dental back-office procedures to explain to patients who have in-depth questions.
Distribute and collect patient registration information when registration personnel are out of office; accurately explains eligibility rules for accessing services.
Position may be re-assigned during activation of EOP.

Benefits

PPO medical, dental, and vision insurance with low employee contribution
company-paid life and disability insurance
malpractice coverage for providers
403B retirement with company matching
generous PTO and Sick time
14 paid holidays
paid jury service
paid bereavement leave
reimbursement for professional license(s), and certifications such as CPR and continuing education units.
facility also qualifies as a high-need area for provider CA State and Federal Loan Repayment Programs.