Patient Services Rep Call Center
Western North Carolina Community Health Services•Asheville, NC
•$19 - $20•Onsite
About The Position
Western NC Community Health Services (WNCCHS) is a Federally Qualified Health Center (FQHC) committed to caring for patients with purpose and integrity and providing team members with support. They are looking for a Patient Services Representative (PSR) - Call Center on an as-needed basis to provide phone coverage during business hours at the Minnie Jones Health Center. The role involves assisting patients with call routing, registration, eligibility verification, and general inquiries, communicating with diverse individuals in a sensitive and compassionate manner.
Requirements
- At least one year in a customer-facing role in any service-related industry.
- Sliding fee scale experience required.
- High School diploma or equivalent required.
Nice To Haves
- Experience as a Certified Nursing Assistant (CNA) or Medical Assistant (MA), preferred.
- At least one year in a medical office setting is preferred.
- Bilingual English/Spanish, or English/Russian, is highly desired.
Responsibilities
- Provide phone coverage during business hours.
- Assist patients with call routing, registration, eligibility verification, and general inquiries.
- Communicate with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way.
Benefits
- No weekends, or holiday work required
- Free telehealth service for you and your household
- 403b Retirement Savings with Match
- Monthly Staff Meetings and Training
- Relias Learning Management System (LMS)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
