Patient Services Representative - Call Center

Cowlitz Family Health Center•Longview, WA

2d•$20 - $21•Onsite

About The Position

Cowltiz Family Health Center is seeking a Patient Services Representative to be the welcoming face of their team. This role is the first point of contact for patients, ensuring they feel valued and cared for. The Patient Services Representative plays a pivotal role in delivering exceptional customer service to patients, both in person and via telephone. This role encompasses a wide range of tasks, including appointment scheduling, patient check-ins, payment handling, data collection, verifying patient eligibility for insurance and healthcare programs, guiding patients and visitors, and carrying out administrative duties. Central to the Patient Services Representative's role is the establishment of professional and respectful relationships with patients, contributing to their holistic health improvement and enhanced quality of life. The PSR's work environment is fast-paced, requiring a friendly demeanor, a strong dedication to service, adept decision-making abilities, and the capacity to maintain composure in high-pressure situations. Cowlitz Family Health Center provides a wide range of services to all individuals, regardless of background or socio-economic status, including medical, dental, family planning, substance abuse treatment, and behavioral health services. Cowlitz Family Health Center is a drug-free workplace and performs drug testing consistent with federal guidelines in the Drug-Free Workplace Act of 1988. All candidates who receive a written offer of employment will be required to undergo testing for commonly abused controlled substances.

Requirements

High school or GED
1-3 years of customer service, administrative support and/or office experience, preferably in a health care setting
Computer skills, experience with MS Office Suite preferred, EPIC EMR a plus
Excellent customer service skills
Strong communication and organizational skills
Ability to work with a low-income, diverse population dealing with behavioral and physical health issues.

Nice To Haves

EPIC EMR experience

Responsibilities

Appointment scheduling
Patient check-ins
Payment handling
Data collection
Verifying patient eligibility for insurance and healthcare programs
Guiding patients and visitors
Carrying out administrative duties

Benefits

Comprehensive Medical, Dental and Vision Plans – 100% of the premiums paid for employee
Vacation: 160 hours per year to start, accrued bi-weekly
Sick Leave
9 Paid Holidays + 1 floating holiday
403b Retirement Plan - With Employer Match
Flexible Spending Accounts
Life Insurance- $50,000 employer paid
Long Term Disability and AD&D employer paid
Employee Assistance Plans
Tuition Reimbursement
Student Loan Repayment Assistance.