Patient Services Rep-Behavioral Health Woodstock Full Time Days

Northwestern Memorial Healthcare•Woodstock, IL

1h•$19 - $24•Hybrid

About The Position

This is a Full Time position at 40 hours per week located at the Woodstock clinic. Occasional travel to Huntley, Crystal Lake, and McHenry may be required to support coverage during low census. Schedule is as follows: Monday through Thursday, 7:15AM – 3:45PM and Friday: 8:00AM – 4:30PM. The Patient Service Representative (PSR) serves as the first point of contact for patients in our Behavioral Health department. This role is responsible for providing exceptional customer service while managing front desk operations, patient communication, and administrative support functions. Due to the nature of Behavioral Health, this individual must demonstrate a calm, supportive demeanor and the ability to effectively communicate with patients in potentially sensitive or stressful situations.

Requirements

High school diploma or GED equivalent.
Zero (0) to two (2) years’ experience in a customer service position.

Nice To Haves

Bachelor’s degree.
One to three years prior Physician office experience required
Working knowledge of medical terminology.

Responsibilities

Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
Obtains and updates patient demographic information and company information from all patients.
Answers phone and schedules appointments.
Directs and documents patient calls as appropriate.
Coordinates scheduling of outside testing for patients.
Serves as liaison between patient and practice.
Provides back-up for scheduling appointments
Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
Completes daily reconciliation report to assure charges have been entered correctly
Pulls charts and readies them for the next day appointments; files completed patient charts daily.
Files test/procedure results inpatient's medical record after physician has signed off on the results.
Liaisons with company representatives or potential employees to assure correct services are provided.
Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.